Digital Marketing Account Manager Sydney

by | Feb 4, 2016

7 min read

The Position Summary
Title: Digital Marketing Account Manager
Location: Sydney with occasional national and international travel
Reports to: Client Service Director, Paul Hewett
Works with: High calibre, switched on clients (mostly med/large web based businesses)
Key objectives: You get stuff done and know how to manage client and team of specialists
Remuneration:  On-par with industry standards, commensurate with experience
Visa: Sponsorpship a possibility for the right candidate

The Company

We are return focused SEO Agency. Our motto: Traffic is nice. Revenue is better. 
We love to take on the fight along with challenger brands. We have the most fun doing it in competitive environments such as finance, education, jobs, insurance, automotive, etc….
We strive on being an extension of our client’s team and providing tailor-made, return focused work.
We are picky about the client we bring on-board and very protective of our reputation. We won’t engage with a firm unless we believe we can make a difference to their business and help them GSD. This stops us from taking on board demoralising projects and having us hating our jobs and our projects.
We are a bootstrapped company founded in 2010, which grew exponentially in the last year. We think the current agency model is broken and we really believe we can build a better alternative. But we need great people to help make this happen and that where you come in.
Career progression is based on your ability to deliver and drive the team, not your ability to play politics or by the cut of your suit. (in fact, we have a no suit policy)
We’ve got some pretty cool digs and office vibes in Manly, Sydney’s iconic beach. So get to work with like-minded people, challenge and be challenged, have a laugh, solve problems and surf at lunch time.

The Job Description

Manages complex client projects  and balance time, resources and quality of delivery. You will like working in an entrepreneurial environment where actionable solutions and real returns drives the team and the business forward. This includes oversee client management, ensure quality of delivery, optimise internal processes, manage the team and find new business opportunities by solving clients problems (not selling stuff they don’t need).

The Responsibilities


  • Deliverables: Oversees project estimations and staffing. Oversees the development of project deliverables. Manage multiple clients and projects delivery.
  • Time and Scope Management: Design and maintained customised consulting processes to agreed scope and within deadline. Setting and achieving measurable results for clients campaigns in SEO, content marketing, conversion optimisation and analytics.
  • Lead: Gather, organise, define key responsabilities and drive a team of specialists and grads to help you deliver on our promises. Builds and structures the project team to ensure maximum performance
  • Participate: Contribute regularly to the In Marketing We Trust blog, webinars, social channels and submission for conference presentations.
  • Client Project Management:
      • Proactive client management – Acting as a member of our client teams, ensure client projects are delivered on scope and schedule. Provide effective communication and reporting to help our clients support their SEO projects.
    • Acquire an in-depth understanding of clients’ business goals, audiences and priorities.
    • Design and implement tailor made solution for a client based on  a client’s time, resource or capabilities. Cookie cutter approach is not what we offer
    • Train the client teams and help them use our collaborative task management tool for prioritising and keeping track of tasks.
    • Be transparent, be organised, be proactive in your communication. Quiet clients are ‘soon-to-be-ex-clients’
    • Be ready to be seconded to clients office to facilitate the setup, delivery and reporting of our SEO programs
    • Be accessible; manage daily or ad-hoc tasks and requests.

The Ideal Candidate

Key Attributes

  • 5 years digital marketing agency experience
  • Problem solver
    • Business acumen
    • Ability to balance best in class recommendations with client priorities and limitations.
    • Develop and execute integrated strategies in complex, challenging environments.
    • A relentless curiosity and an inquisitive mind
  • Be a people person
    • Solid verbal and written communication skills
    • Excellent relationship building skills
    • Ability to effectively translate your knowledge to gain client and colleague understanding
    • Experience and interest in supporting new business initiatives
  • Be an organised person
    • Team management skills
    • Strong project management experience
    • Ruthless focus on meeting time vs. budget objectives
    • Strong ability to multitask between several client accounts
  • Familiarity with emerging technology and current knowledge of trends and innovations in digital media required

Attributes and behaviours we love to see

  • Ownership of your work
  • Inquisitive
  • Analytical
  • Creative in context
  • Results orientated
  • Collegiate and supportive
  • A sense of humour

If this sounds just like you, then follow the application process. We look forward to hearing from you.

The Application Process

Apply here.


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